Customer Service Feedback
For those of you who have been using our service, let me first thank you for your patronage. New business relationships always take a while to establish and are usually not without initial "snags", as we learn the nuances of your company and individual preferences. We look forward to this opportunity to work with you in this process of assessing your travel needs and expectations, and we are committed to exceeding those expectations on all levels, and in a responsive, professional manner.
In order to do that, we must continually keep our "finger on the pulse" by monitoring your perception of our services. To that end, we are asking you to take just a moment to voice your opinions by completing the following survey. Please don’t hesitate to be completely candid in your responses, as this will help us to tailor a travel management program that is designed to address your specific concerns. This small investment of time on your part is invaluable to us in our quest for quality, and we plan to repeat it at regular intervals so that we can track any changes as they occur.
Once you have completed the form, please reply via e-mail (lara.leibman@frosch.com ), or fax it to me at
(212) 753-7569.
Thank you in advance for your feedback. Please feel free to call or e-mail me directly anytime to discuss service issues, or if you have special requests.
Sincerely,
Lara Leibman
Senior Vice President
Global Specialist Markets
120 East 56th Street, Suite 720
New York, NY 10022
Tel: +1 713 590 8260
Fax: +1 212 753 7569
lara.leibman@frosch.com